Privacy Policy

Last Updated: 01-11-2025

Introduction

Prime Clean Geelong ABN [Your ABN Number] is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, https://primecleangeelong.com/, or using our services, you consent to the practices described in this policy.

Collection of Personal Information

2.1. What We Collect

We may collect the following types of personal information:

Contact Details: Your name, email address, phone number, and residential or business address.

Service Details: Information necessary to provide our cleaning services, such as property access instructions, specific cleaning requests, and before/after photos (with your consent).

Online Data: When you visit our website, we may collect your IP address, browser type, and pages visited through cookies and similar technologies.

2.2. How We Collect It

We collect information directly from you when you:

Fill out a form on our website.

Use our cleaning services.

Subscribe to our newsletter.

Use of Personal Information

We use your personal information for the following primary purposes:

To provide, schedule, and manage our cleaning services.

To communicate with you regarding your bookings, inquiries, and feedback.

To process payments and send invoices.

For internal record-keeping and administrative purposes.

To send you promotional marketing communications (you can opt-out at any time).

To improve our website, services, and customer experience.

Disclosure of Personal Information

We will not sell, trade, or rent your personal information to third parties. We may disclose your information in the following limited circumstances:

To Our Employees and Contractors: On a need-to-know basis to perform the cleaning service.

To Third-Party Service Providers: Such as our payment processors, IT service providers, and marketing platforms, who are bound by confidentiality agreements.

Where Required by Law: To comply with a legal obligation, such as a court order or government request.

Security

We are committed to ensuring that your information is secure. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. These steps include secure storage systems, password protection, and limiting access to personal information.

Access and Correction

You have the right to access the personal information we hold about you and to request its correction. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable period and may charge a small fee for providing access.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with your complaint. We will investigate and respond to you promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Our website uses “cookies” to enhance user experience and analyse web traffic. You can choose to accept or decline cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: info@primecleangeelong.com

Phone: 0432 522 725

Address: 19 lubec st, Lara Vic 3212